Frequently Asked Questions
Frequently asked question
Support & FAQ
How much weight can a floating vanity hold?
How much weight can a floating vanity hold?
When properly secured into wall studs, our floating vanities are engineered to safely support stone countertops, integrated basins, and all daily essentials. We always recommend professional installation to ensure structural integrity.
What is the ideal height for a floating vanity?
What is the ideal height for a floating vanity?
Standard installation is typically between 32 and 36 inches from the floor to the top of the countertop. The final height usually depends on personal comfort and your specific bathroom layout.
How do I mount a floating vanity?
How do I mount a floating vanity?
Installation is straightforward for any licensed professional. Contact our team and we'll provide detailed step-by-step installation instructions for your specific model.
Can I order a countertop without pre-drilled faucet holes?
Can I order a countertop without pre-drilled faucet holes?
Our stone and quartz countertops currently come with pre-drilled holes for standard faucets. However, for many collections, you can choose to order the vanity base only (No-Top). Please contact us to verify availability for your specific model.
Is the LED mirror included, or sold separately?
Is the LED mirror included, or sold separately?
Every NOVA-ELEMENTS vanity includes a matching LED mirror in the price, and mirrors are not sold separately. Your vanity arrives fully assembled with its mirror, so there is nothing extra to source. LED mirrors carry CE, SAA, or UL certification depending on the model.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure digital payments via PayPal, Google Pay, and Apple Pay.
Do you offer trade pricing?
Do you offer trade pricing?
Yes! We offer exclusive programs for interior designers, contractors, and boutiques. Please contact us with your business details and tax ID to learn more about our trade partnerships.
How do I start a return?
How do I start a return?
Simply email our support team at nova.elements.contact@gmail.com with your order number. For damaged items, please file a claim within 48 hours (2 business days) of arrival with photographic evidence.
What is your return policy?
What is your return policy?
If your selection isn't the perfect fit, you can initiate a return within 30 days of delivery. Items must be in their original, uninstalled condition and packaging. Please note that return shipping costs are the responsibility of the customer, and a 15% restocking fee may apply.
Where do you ship to?
Where do you ship to?
We offer free shipping on all orders within the contiguous United States (the lower 48 states). At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or any international destinations.
Where do my items ship from?
Where do my items ship from?
To ensure the fastest possible delivery, our products are dispatched from our strategic fulfillment centers in Florida, California, or New York.
What are your shipping methods and timelines?
What are your shipping methods and timelines?
We partner with premium LTL (Less than Truckload) freight carriers to ensure your vanity is handled with the utmost care. After a 2-4 business day processing and inspection period, transit typically takes 3-7 business days depending on your location. All deliveries include a lift-gate service.
How can I track my order?
How can I track my order?
Once your designer suite is dispatched, we will update your order with a tracking number via email. You can also monitor the status by logging into your Nova Elements account. When the shipment reaches your local terminal, the carrier will contact you via phone to schedule a convenient curbside delivery window.