Frequently Asked Questions

When properly secured into wall studs, our floating vanities are engineered to safely support stone countertops, integrated basins, and all daily essentials. We always recommend professional installation to ensure structural integrity.

Standard installation is typically between 32 and 36 inches from the floor to the top of the countertop. The final height usually depends on personal comfort and your specific bathroom layout.

Installation is straightforward for any licensed professional. Contact our team and we'll provide detailed step-by-step installation instructions for your specific model.

Our stone and quartz countertops currently come with pre-drilled holes for standard faucets. However, for many collections, you can choose to order the vanity base only (No-Top). Please contact us to verify availability for your specific model.

Every NOVA-ELEMENTS vanity includes a matching LED mirror in the price, and mirrors are not sold separately. Your vanity arrives fully assembled with its mirror, so there is nothing extra to source. LED mirrors carry CE, SAA, or UL certification depending on the model.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure digital payments via PayPal, Google Pay, and Apple Pay.

Yes! We offer exclusive programs for interior designers, contractors, and boutiques. Please contact us with your business details and tax ID to learn more about our trade partnerships.

Simply email our support team at nova.elements.contact@gmail.com with your order number. For damaged items, please file a claim within 48 hours (2 business days) of arrival with photographic evidence.

You can return new, uninstalled items in their original packaging within 30 days of delivery. Returns are not free: return shipping and the original freight cost are paid by the customer and deducted from the refund, and a restocking fee of up to 25% may apply. If we sent the wrong item or it arrived defective, we cover the return shipping. Installed products, clearance or discontinued items and special orders cannot be returned. We do not offer exchanges: return the item, and place a new order for the one you want. Once we receive and inspect the return, approved refunds are issued to your original payment method within 10 business days.

We offer free shipping on all orders within the contiguous United States (the lower 48 states). At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or any international destinations.

Every order ships from our warehouse in Tampa, Florida, where all models are kept in stock. Local pickup in Tampa is also available.

We ship from our Tampa, Florida warehouse with premium LTL (less-than-truckload) freight carriers, so your vanity is handled with care. Delivery typically takes 7–15 business days from order, depending on your location. Every delivery includes lift-gate service and complimentary shipping insurance.

Once your designer suite is dispatched, we will update your order with a tracking number via email. You can also monitor the status by logging into your Nova Elements account. When the shipment reaches your local terminal, the carrier will contact you via phone to schedule a convenient curbside delivery window.